1. Is it legal to buy e-cigarettes online?
Yes, but it depends on the laws in your country or region. You must meet the legal age for purchasing tobacco products where you live. At FOFVAPE, we strictly follow age verification processes to ensure compliance with local regulations.
2. How do I place an order?
Ordering from FOFVAPE is easy:
- Browse our selection and add your favorite products to your cart.
- Once you’ve chosen everything, head to the checkout.
- Enter your shipping and payment details.
- Confirm your order, and you’ll receive a confirmation email with all the details.
If you run into any problems, don’t hesitate to contact our Customer Support team!
3. What payment methods do you accept?
We accept several payment options to make things convenient for you, including:
- Major credit/debit cards (Visa, MasterCard, etc.)
- PayPal
- Local payment options, depending on your region
All transactions are processed securely to protect your privacy and personal information.
4. Do you ship internationally?
Yes, we do! We offer international shipping to many countries. However, please make sure that importing e-cigarettes is allowed in your country before placing an order. Shipping fees and delivery times will vary depending on your location.
5. How long will it take to receive my order?
Delivery times depend on where you’re located:
- Domestic orders: 3–7 business days
- International orders: 7–20 business days
Keep in mind that factors like customs, holidays, or other unexpected delays can affect shipping times. You’ll receive tracking information via email once your order is on its way.
6. How do I track my order?
Once your order is shipped, we’ll send you an email with a tracking number. You can use this number to track your package on the carrier’s website. If you have any issues, reach out to our Customer Support team for help.
7. What is your return and refund policy?
We want you to be happy with your purchase. If your product arrives damaged or defective, you can request a return or exchange within 30 days of receiving it. Please note:
- Products need to be in their original condition and packaging.
- Disposable vapes e e-liquids cannot be returned unless they are faulty or damaged upon arrival.
For more information, check out our Return Policy or contact us for assistance.
8. What kinds of products do you sell?
Em FOFVAPE, we offer a wide variety of products, including:
- Vape pens: Simple, easy-to-use devices.
- Disposable vapes: Convenient, no-maintenance options for on-the-go vaping.
- Vape mods: Advanced devices for those looking for more control and customization.
- E-liquids: A vast selection of flavors, from fruity to dessert and classic tobacco.
- Accessories: Everything from chargers to replacement coils and batteries.
9. What are disposable vapes, and how do they work?
Disposable vapes are pre-filled, single-use devices that are fully charged and ready to go. You simply inhale to activate the device—no need to charge or refill. Once the e-liquid or battery runs out, you can dispose of the device.
10. How do I choose the right e-cigarette for me?
It depends on your experience and preferences:
- Beginners: We recommend starting with a vape pen or vape descartável for ease of use.
- Intermediate users: You might prefer a sistema de cápsulas or vape mod for more flexibility and control.
- Advanced users: For those seeking customization, box mods e rebuildable devices offer the most options for power, flavor, and vapor production.
Need help choosing? Check out our Product Guide or contact us for personalized recommendations.
11. Do your products come with a warranty?
Yes, many of our products come with a manufacturer’s warranty. The warranty period depends on the product, so check the specific product page for details or contact us if you need more information.
12. How should I maintain my vape device?
Proper maintenance will ensure your device lasts longer and works efficiently:
- Cleaning: Regularly clean the tank, mouthpiece, and other parts.
- Battery care: Charge your battery according to the manufacturer’s instructions and avoid overcharging.
- Coil replacement: Replace your coils every 1–2 weeks, or when you notice a drop in flavor or vapor production.
For more tips, check out our Vaping Guides.
13. Can I cancel or change my order after I place it?
If you need to cancel or modify your order, contact us as soon as possible. We’ll do our best to accommodate your request, but if your order has already been processed or shipped, changes may not be possible.
14. Do you offer discounts or promotions?
Yes, we regularly run promotions and offer discounts on various products. Make sure to subscribe to our Boletim informativo and follow us on social media to stay up-to-date with our latest deals.
Still have questions? Don’t hesitate to reach out to our Whatsapp—we’re here to help!